Welcome to Ntebza Medical Solution’s website. By accessing and using this site, you agree to comply with the following terms and conditions. Please review them carefully before proceeding.
1. General Overview
Ntebza Medical Solution (“we”, “us”, or “our”) operates as a supplier and distributor of medical devices and consumables in South Africa. By placing an order through our website, you agree to these terms and conditions, which govern all transactions and interactions with our company.
2. Products and Services
We offer a range of medical devices, consumables, and equipment available for purchase by hospitals, clinics, healthcare professionals, and other authorized entities.
3. Fair Internet Usage
User Conduct: You agree to use our website for lawful purposes only. Any abusive, disruptive, or malicious activities that compromise the integrity of the site, including hacking attempts, spamming, or data harvesting, are strictly prohibited.
Limitation on Bandwidth Usage: Excessive use of bandwidth, such as mass downloading of content, or any usage that causes undue stress on the website’s infrastructure, may result in limited access or termination of your account without notice.
4. Ordering Process
Eligibility: Only authorized entities, including hospitals, clinics, and registered medical professionals, are eligible to place orders.
Order Confirmation: Once you place an order, you will receive an email confirmation. This email confirms that your order has been received but does not guarantee acceptance of the order.
Product Availability: All orders are subject to product availability. If an item is out of stock, you will be notified with an estimated lead time or offered an alternative.
5. Lead Times
Standard Lead Time: Orders will typically be processed and dispatched within 7-14 working days. However, for products sourced from international suppliers, the lead time may extend to 21-30 working days or longer, depending on factors such as customs clearance and international logistics.
Delays Due to International Shipments: Please note that orders for products being shipped from outside South Africa may experience delays due to customs inspections, import regulations, or manufacturer lead times. Ntebza Medical Solution will keep you informed of any expected delays.
6. Pricing and Payment
Prices: All prices are listed in South African Rand (ZAR) and are subject to change without notice. Prices are inclusive of VAT unless stated otherwise.
Payment Terms: We accept payment via EFT (Electronic Funds Transfer) or other authorized methods. Full payment must be received before the order is shipped.
7. Shipping and Delivery
Shipping: We offer nationwide shipping within South Africa. Shipping costs will be calculated at checkout based on location and order size.
Delivery Time: Standard delivery times range between 5-10 business days from the date of dispatch. Delivery to remote areas may take longer.
Breakage During Transportation: While we ensure all products are securely packaged, any breakage or damage incurred during transportation must be reported within 48 hours of receipt. Please retain all packaging material and provide photographs for our claims process. We will arrange a replacement or refund based on the investigation.
8. Return and Refund Policy
Medical Consumables: Due to the nature of medical consumables, these items are non-returnable unless defective or damaged upon receipt.
Medical Devices: Medical devices can be returned within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by a proof of purchase.
Defective Products: If a product is found to be defective upon delivery, you must notify us within 48 hours. After verification, a replacement or refund will be issued.
Return Process: To initiate a return, please contact our customer service team at [insert contact details] to receive a return authorization and further instructions.
Refunds: Refunds will be processed within 7-10 business days after the returned product is inspected and deemed eligible for a refund.
9. Warranty
All medical devices sold come with a manufacturer’s warranty, which varies depending on the product. Please review the warranty documentation provided with your purchase for more details.
10. Limitation of Liability
Ntebza Medical Solution is not liable for any direct, indirect, or consequential damages arising from the use of its products, except where prohibited by South African law. Our liability is limited to the replacement or refund of defective products.
11. Intellectual Property
All content on this website, including logos, product descriptions, and images, is the intellectual property of Ntebza Medical Solution or its suppliers. Unauthorized use or reproduction of any content is strictly prohibited.
12. Privacy and Data Protection
Data Collection: We collect personal data such as name, contact details, and payment information for the purpose of processing orders and improving customer experience.
Data Protection: We are committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA) in South Africa. Your information will not be shared with third parties without your consent, except where necessary for order fulfillment.
13. Force Majeure
We are not responsible for failure to perform any obligation under these terms due to circumstances beyond our control, including but not limited to acts of God, war, strikes, or government actions.
14. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the South African courts.
15. Contact Information
For any questions or concerns regarding these terms, please contact us at:
Email: info@ntebzamedical.com
Phone: +27 64 538 8243
Address: 13 Emerald Street, Middelburg, 1050